Privacy Policy — Crystal Clash: Tug of War

Developer: Kx Games · Contact: contato@kxgames.online · Last updated: 15 November 2026

This policy explains what data the Android game Crystal Clash: Tug of War (package com.tacticsclash.game) and its game server at play.tacticsclash.kxgames.online collect, why, and how you can delete it.

Data we collect

User IDs — a pseudonymous player id (your "Commander ID") created when you first open the game, and the display name you play under. We do not ask for your real name, email, phone number, contacts or location. Your device keeps a random access token; the server stores only a cryptographic hash of it.
App activity — in-app actions and game progress: match moves, combat inputs and results (used for replays), wallet balances (Gold and Crowns) and their transaction history, owned and equipped cosmetics, and hashed one-time account recovery codes.
Purchase history — for Google Play purchases: product, order id, purchase time and a hash of the Google Play purchase token, used to verify the purchase with Google and deliver it exactly once. Payment details are handled by Google Play; we never see your card or bank data.
App info and performance — crash logs and diagnostics (such as server error logs and request timing) used to keep the game working.

How we use it

All data is used only for app functionality and account management: matchmaking, running matches, keeping your progress and wallet, delivering purchases, restoring your account with a recovery code, preventing abuse (for example rate limiting by network address, which is not stored with your account) and fixing problems.

In-game purchases and randomized items

Some items contain randomized rewards (for example Gold packs, Diamond packs and random reactions). The drop odds for every randomized item are shown in the game's shop before you buy, and the server uses exactly those odds. Gold, Crowns and items cannot be traded or transferred between players, and they have no cash value. Cosmetics do not change combat.

Sharing

We do not sell or share your data with third parties. This build contains no advertising SDK and no third-party analytics. Purchase verification contacts Google Play's servers about your purchase token only. Your opponent sees your display name and your in-match actions.

Security and storage

All traffic between the app and the server is encrypted in transit (HTTPS/TLS). Data is stored on servers operated for Kx Games. Access tokens and recovery codes are stored only as hashes.

Retention

Account data is kept while the account exists. Purchase and transaction records required for tax and accounting are kept for up to 5 years and then deleted. Anonymised aggregate statistics that cannot identify you may be kept.

Delete your Crystal Clash account

You can delete your Crystal Clash: Tug of War account (developer: Kx Games) at any time:

In the game: open Settings → Delete account and confirm. Deletion is immediate.
By email: write to contato@kxgames.online from any address and include your Commander ID (shown in Settings). We delete the account within 30 days and confirm by reply.

What is deleted: your player profile, game progress, wallet (Gold and Crowns) and its history, inventory and cosmetics, recovery codes, access tokens, and the match records tied to your account (your id and name are removed from match history; your opponents' own records stay, showing "Deleted player").

What is kept: purchase/transaction records required for tax and accounting, kept for up to 5 years and then deleted; and anonymised aggregate statistics.

You can also ask us to delete specific data without deleting your account by writing to the same email address, contato@kxgames.online, with your Commander ID.

Children

The game is not directed at children under 13 and does not knowingly collect personal information from them.

Changes and contact

We will update this page if our practices change. Questions: contato@kxgames.online.